Let’s Deep Dive!
Getting fast, affordable help for website bugs, updates, or new features is simple with Tweaky. We handle small, crucial fixes - called Tweaks - so you can focus on your business. Dive in for details!
General Information
What is Tweaky?
Tweaky is an on-demand website support service that provides fixed-price, small fixes, tweaks, changes, and refinements for your existing website. We handle the minor tasks so you can focus on your business.
What exactly is a "Tweak"?
A "Tweak" is a single, small website task or a group of closely related tasks that can typically be completed quickly by a developer (often estimated at under 60 minutes).
Who is Tweaky for?
Tweaky is ideal for e-commerce site owners, entrepreneurs, small business owners, and side hustlers who need quick, professional help with technical issues but don't want to hire a full-time developer or commit to a large agency retainer.
Why should I use Tweaky instead of a full-time developer?
We offer a simple, fixed-price, on-demand solution for small tasks, making us much faster and more cost-effective than hiring or retaining a developer for minor issues and upkeep.
What website platforms do you support?
We support all major platforms, including WordPress, Shopify, Go High Level, Squarespace, WooCommerce, Leadpages, Kartly, Magento, Weebly, Wix, and most custom-coded sites.
Do you offer ongoing website maintenance?
Our primary service is on-demand, one-off tweaks. However, you can submit new tweaks anytime you need maintenance or a new feature developed.
Are your services available globally?
Yes, Tweaky is a remote service offered to website owners and businesses across the globe.
Is there a contract or commitment required?
No. Tweaky operates on a strict pay-per-tweak model.
There are no contracts, commitments, or recurring monthly fees unless you choose a dedicated service (if offered).
Services & Capabilities
Can you fix an error message on my site?
Yes, resolving specific error messages, bugs, and minor code conflicts is one of our most frequent services.
Can you help with speed optimization?
Absolutely. We can perform specific, actionable tasks to improve your website's page load times and address Core Web Vitals issues.
Can you make my site mobile-responsive?
Yes, we can adjust CSS and layout elements to ensure your site displays and functions correctly on all mobile devices and screen sizes.
Can you install or update my plugins/extensions?
Yes, installing, updating, and configuring most standard plugins or extensions is a task we handle regularly.
Can you make custom CSS changes?
Yes, small aesthetic changes, such as modifying fonts, colors, or padding via CSS, are a perfect fit for a "Mini Tweak."
Can you update my email marketing integrations (e.g., Mailchimp)?
Yes, integrating or updating connections with third-party services like CRMs, analytics, or email marketing tools is a standard task.
Can you redesign my entire website layout?
Full website redesigns are usually too large for a single tweak, but we can quote it as a Custom Tweak or break it into smaller, manageable tasks.
What if I need help with SEO (Search Engine Optimization)?
We can handle small, actionable SEO tasks, such as setting up redirects, fixing broken internal links, or updating meta descriptions.
Do you help with adding tracking codes (e.g., Google Analytics)?
Yes, installing and configuring standard tracking scripts, pixels, or analytics code is a quick and easy task we handle.
Can you add a new page or section to my site?
Yes, adding a standard page or a specific section with content that you provide fits our service model.
Can you fix broken links or images?
Yes, fixing specific broken elements, like missing images or incorrect URL links, is a straightforward tweak.
Can you update product information on my e-commerce store?
Yes, tasks like minor bulk product updates, price changes, or content modifications are within our scope.
How The Service Works
How do I start a new Tweak request?
Simply use our web chat or submission form to detail the specific change or fix you need to be done to your site.
What information do I need to provide?
Be as detailed as possible: describe the issue, what you want changed, and, after accepting the quote, you will provide the necessary secure site access.
How long does it take to get a quote?
A member of our team reviews your request quickly and provides a fixed-price quote, often within a few business hours.
What happens after I approve the quote?
Once you are happy with the fixed price and complete the payment, a qualified developer is assigned and starts working on your site right away.
How do I communicate with the developer?
All communication happens via the secure web chat/ticket system, allowing for clear, efficient, and documented correspondence.
We have premium service as well where you can set appointments with our developer over zoom and work parallel.
Can you update my email marketing integrations (e.g., Mailchimp)?
Yes, integrating or updating connections with third-party services like CRMs, analytics, or email marketing tools is a standard task.
How long does a Tweak typically take?
Our tweaks are billed in increments of 1 hour, with a minimum of 2 hours. Mini tweaks (usually 2 hours or less are often completed the same business day.
Regular Tweaks (up to 3 hours) usually take 1-2 business days, depending on our current queue.
What if the Tweak takes longer than estimated?
The price is fixed once quoted. If the task takes our developer longer than we estimated, you do not pay extra.
What if the developer needs more information?
The developer will immediately contact you via the email or support portal if they need clarification or additional access details to proceed.
How do I get my site login credentials to you securely?
We use a secure, encrypted method specifically designed for sharing sensitive login details, which is accessible only to the assigned developer.
How do I know the Tweak is complete?
Your developer will notify you via the chat system that the work is finished and provide instructions for you to review and confirm the change.
Pricing & Payment
What is the pricing structure?
We have three fixed-price tiers: Mini Tweak, Regular Tweak, and Custom Tweak, ensuring you know the cost upfront.
How much is a Mini Tweak?
A Mini Tweak is typically priced around $18 per hour and covers quick tasks estimated to take up to 2 hours.
How much is a Regular Tweak?
A Regular Tweak is typically priced around $25 per hour and covers single tasks or related groups of tasks estimated to take up to 5 hours.
What is a Custom Tweak?
A Custom Tweak is for more extensive, complex tasks that will take more than 5 hours; a member of our team provides you with a custom, fixed-price quote after review.
Is the quote truly a fixed price?
Yes, once you accept the quote and pay, that is the final price for the specific scope of work defined in that task.
When do I pay for the Tweak?
Payment is required upfront after you accept the fixed quote and before the developer begins work.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, etc.).
What if the Tweak can't be completed?
If, for any technical reason outside of your control, we cannot complete the agreed-upon task, you will receive a refund. 100% Satisfaction Guarantee or Money Back Guarantee.
Do you offer a refund if I'm not satisfied?
We aim for complete satisfaction. If the delivered Tweak does not match the agreed-upon request, we will work to fix it or discuss appropriate refund options.
Technical & Guarantee
Are your developers qualified?
Yes, our team consists of professional, skilled developers with wide-ranging experience across common website platforms, development languages, and design.
Do you back up my site before making changes?
While we strongly recommend you maintain your own regular backups, our developers follow best practices and often take necessary precautions before implementing code changes on a live site.
What kind of access do you need to my site?
We typically require Administrator-level access to your CMS (e.g., WordPress admin) and sometimes FTP/hosting access for deeper code or file changes.
Do you offer a warranty on your fixes?
Yes, we offer a short-term guarantee of 7 days, that the specific code we implement will not cause immediate,related issues.
What if the Tweak breaks something else on my site?
We take great care to avoid this, often working in a separate environment first. If our work causes an unintended, unrelated issue, we address it on a case-by-case basis.
Can you work with custom-coded themes?
Yes, we can. However, a Custom Tweak quote may be required to account for the additional time and complexity of working with unfamiliar or custom codebases.
Will the Tweak affect my SEO ranking?
Our goal is always to improve your site. If the tweak involves SEO elements (like speed or broken links), we follow best practices to ensure a positive or neutral impact.
Can I request a developer to use specific coding standards?
We adhere to general web development best practices, but you are welcome to specify any mandatory standards or guidelines when submitting your request.
Do you help with website security?
We can perform specific security-related tasks, such as installing a recommended security plugin, fixing a known vulnerability, or updating software, if clearly defined.
Do you work on staging/testing environments?
We prefer to work on a staging or testing environment if you have one set up. If not, we advise on precautions when making changes directly to the live site.
What if my issue is too big for a Tweak?
If your request is closer to a large project than a quick tweak, we'll let you know and may recommend breaking it down into smaller tasks or providing a custom, project-based quote.
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